Showing posts with label Baxter International Inc.. Show all posts
Showing posts with label Baxter International Inc.. Show all posts

Baxter International Inc. hiring for Asia Pacific ARO Service Manager – ERP


Baxter International Inc.

Asia Pacific ARO Service Manager – ERP
Singapore, SG - Pharmaceuticals, Medical Devices, Biotechnology
Accountable for managing the service delivery of the ERP operation and support to business, promoting continuous improvement in productivity, service quality and customer satisfaction.

1. Manage the outsourced partner and a team of onsite/offshore support resources to provide quality end-to-end service management in the ERP space
2. Manage support requests and co-ordinate teams to deliver within agreed timescales
3. Ensure SLA is achieved and business expectations are exceeded. Also ensure that SLA breaches are investigated and corrective action is taken.
4. Continuously review and drive service improvement plans
5. Ensure resources, capabilities and capacity to meet both existing and new business demand
6. Motivates, develops and mentors team members
7. Ensure appropriate documentation is in place for specific support requirements
8. Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring and control of service delivery
9. Review service failures and communicate incident reports when required
10. Mitigating and solving escalations with urgency and determination
11. Ensure tight & effective collaboration with all stakeholders, including business, plan/build and shared services in delivering the committed services and problem resolution
12. Engage into SDLC with Plan/Build team to ensure project success & managing the transition phase of transferring the functional, technical and procedural knowledge to the maintenance and support team
13. Support all activities regarding Application Validation/Compliance/SOX/Risk Assessment on the ERP system
14. Organize and chair regular service review meetings and Change Advisory Board with the required stakeholders


No salary provided

Apply Now

Posted May 01, 2015 at 02:14PM

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