How can I proove to Facebook who I am?

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I can’t access my Facebook account because it has been compromised. Help!

Okay, so I received an email from Facebook that someone tried to log in on May 2nd from a mobile device. It wasn’t me, so, I attempted to change my password and when I was almost finished with the transaction I was not redirected. Instead, I was left with a blank page. I contacted Facebook about this and they said I would have to prove my identity by picture so I sent them a picture of the front of my national ID (not the back with the information). they said it did not match (completely ridiculous) and I won’t be able to access the account.

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